Director of Debt Services Operations

Your Russam contact

Cathy

Cathy Kay

Managing Partner – Commercial

cathy.kay@russam.co.uk

Get in touch

§ East Midlands

£ Competitive

Reference 7433

The organisation

The Organisation 

Russam has a strong track record of success with this client. We are delighted to partner with them again as they continue their transformational journey to ensure that they maintain the highest levels of customer service, innovation, and insights for millions of businesses individual consumers.

Our client is a global data, analytics, and technology company under their ownership. It is an end-to-end debt recovery service. They are seeking a Director of Debt Services Operations.

 

The Role:

This role forms part of the UK&I Operations leadership team. It holds responsibility for the strategic development and management of Debt Services Operations.

Responsibilities:

  • Lead a team of 100 people
  • Budget Management
  • Supporting new business and growth
  • Ensure outstanding service levels and consistency
  • Influence the service proposition and new product lines
  • Manage new customers
  • Work closely with the Vendor and Partner Manager to manage all third-party relationships
  • Risk management and assessment
  • Resourcing 
  • Customer experience – drive measurable improvements
  • Build strong relationships with stakeholders
  • Operational rigour, good governance and reporting to board level

Desirable candidate:

  • Experience in coaching, leading, and managing large teams
  • Delivering strategies and operational plans
  • Complex project management and reporting
  • An understanding of the debt services business or similar sector experience is desirable
  • Financial acumen and budget management
  • Customer-focused 
  • Commercial focus – can drive business improvements
  • Applies the best professional working practices 
  • Builds strong relationships with internal and external stakeholders

 

How to Apply: 

If you are interested in this excellent opportunity, please upload a current CV and a short supporting statement detailing how you meet the role requirements. For an informal discussion about the position, please contact Cathy Kay at cathy.kay@russam.co.uk.

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